FAQs

FAQs coming soon!

Privacy

ROMANCE WAS BORN PRIVACY POLICY
Romance Was Born understands that your privacy is important and ensures that information provided by you is collected and held in accordance with relevant Australian privacy laws.
If you choose to provide your personal details to us, we may collect the requested information from you including your name and contact details and any other information that you supply to us.
Any information we collect is used to assist in providing you with relevant consumer information, notify you of products, stores openings and offers that may be of interest to you as a valued Romance Was Born customer.
We do not disclose information that we hold to unrelated companies outside our corporate group for marketing purposes.
As required by law, you may “opt-out” from direct marketing material that Romance Was Born may send.  Please contact us if you do not wish your details to be used for marketing purposes.
Any information that we no longer require is destroyed.  When we have collected information about you it cannot be seen or modified by anyone else.
We make all reasonable efforts to ensure that information is stored securely both in electronic and physical form.  You may access your information held by Romance Was Born at any reasonable time.  If you would like to know what information we hold about you please contact our office.  If you discover that there is an error or information missing, please notify us and we will try to collect the information as soon as possible.

Returns

RETURNS POLICY

Romance Was Born loves you and will provide you with a refund or exchange for full priced items only where:
    •    the goods are in saleable condition, with all tags still intact;
    •    the goods have not been worn, damaged or washed;
    •    the goods are returned within 10 working days of purchase date; and
    •    the original invoice as proof of purchase is provided.
Alternatively we will provide you with a refund at our discretion for items that:
are faulty (unless caused by you);
    •    have been wrongly described;
    •    are different to the goods that you ordered;
All returns must be returned to Romance Was Born within 10 days to be eligible for a refund. Returns after this period will not be accepted. If a refund is approved, the refund will be applied to the original card of purchase. We do not refund original shipping charges. 

Please note sale items are final sale and cannot be returned for a refund or exchange unless deemed faulty.

EXCHANGE POLICY

Items can only be exchanged for a different size or colour in the same style. All exchanges are subject to availability. 

Please note sale items are final sale and cannot be returned for a refund or exchange unless deemed faulty.
Faulty Sale items returned for exchange, will only be accepted if;
    •    the goods are in saleable condition, with all tags still intact;
    •    the goods have not been worn, damaged or washed;
    •    the goods are returned within 10 working days of purchase date; and
    •    the original invoice as proof of purchase is provided.

RETURN SHIPPING

Return shipping must be prepaid and traceable method to ensure safe and documented delivery. Romance Was Born takes no responsibility for missing incoming deliveries. Return shipping charges are not refundable.
Romance Was Born will reimburse any reasonable document shipping charges for return of goods that have been deemed faulty.

Please return your garment to:


Romance Was Born
Level 3, 101-111 William St,
Darlinghurst, NSW 2010
Australia 

Shipping

For shipping within Australia, we use Australia Post Express Once your parcel has been dispatched a unique tracking number will be sent to your nominated email address. You can track your parcel at http://www.auspost.com/track.
Tracking numbers can take up to 24 hours to register with Australia Post.
Delivery within Australia made via Express Post to metropolitan areas will usually arrive within 48 hours of dispatch to metropolitan areas. For regional areas, delivery is between 2 to 5 days.

For Worldwide International shipping, we use TNT

Deliveries can be expected within 3-7 days from the date of shipment. 
Once your parcel has been dispatched a unique tracking number will be sent to your nominated email address. You can track your parcel at http://www.tnt.com/webtracker/tracker.do?navigation=1&respLang=en&respCo...
Local government taxes and duties incurred as a result of the shipment are payable by the receiver.

STANDARD SHIPPING CHARGES

Within Australia Free Shipping on orders over AUD$300.00,
Orders below AUD$300.00,  shipping is $5.00 per order
International shipping charges $30.00 per order

SHIPPING TIME

Australian Orders placed by 1.00pm EST. Monday - Friday are shipped same day
International orders are sent (Monday - Friday) the day after order placed
Please allow 1-2 additional days for locations outside of metropolitan areas. Romance Was Born will not be liable for any loss or damage suffered by you through any delay in delivery. Orders are subject to availability.

Sizing

  XS S M L
AUSTRALIA 6 8 10 12
UK 8 10 12 14
US 4 6 8 10
EUROPE 34 36 39 40
JAPAN 7 9 11 13

 

Body Measurements

  6 8 10 12
BUST (cm) 78cm 83cm 88cm 93cm
WAIST (cm) 62cm 67cm 72cm 77cm
HIPS (cm) 87cm 92cm 97cm 102cm