Shipping policy

For shipping within Australia, we use Australia Post.

Once your parcel has been dispatched a unique tracking number will be sent to your nominated email address. You will be able to track your parcel by clicking on the link sent to your email once the order has been dispatched. Tracking numbers can take up to 24 hours to register with Australia Post.

Delivery within Australia via Express Post to metropolitan areas will usually arrive within 48 hours of dispatch. For regional areas, delivery is between 3 to 7 days.

For standard international shipping, we use Australia Post and last mile delivery will be carried out by your local domestic mail carrier. Delivery time can be from 7-20 days for international standard shipments. 

For express international shipping, we use DHL Express and delivery time is from 3-7 business days. 

Please note - Local government taxes and duties incurred as a result of international shipments are payable by the receiver. Please check your local import regulations carefully before placing an order. Romance Was Born is not responsible for any locally applied import taxes and duties. 


STANDARD SHIPPING CHARGES

Domestic Shipping (Australia Wide)

  • Free standard shipping on orders over AUD$350.00.
  • Orders below AUD$350.00 shipping is AUD$10 per order.
  • Express Shipping rate of AUD $15 per order. 

International Shipping

  • Flat rate of AUD $100 per order for express shipping with DHL. 

SHIPPING TIME

Australian Orders placed by Midday EST. Monday - Thursday are shipped same day if items are in stock and received by 12pm.
International orders are sent (Monday - Thursday) are shipped the same day if items are in stock and received by 12pm. 

Shipping times may be extended during busy periods such as seasonal sales, stocktake sales and the Christmas and holiday period. 

Romance Was Born will not be liable for any loss or damage suffered by you through any delay in delivery. Orders are subject to availability and will contact you directly if there are any issues via the nominated email address on your order.