Shipping & Returns

SHIPPING

* please note- shipping during busy periods such as sale time and christmas, processing and shipping times will be extended.

For shipping within Australia, we use Australia Post.

Once your parcel has been dispatched a unique tracking number will be sent to your nominated email address. You will be able to track your parcel by clicking on the link sent to your email once the order has been dispatched. Tracking numbers can take up to 24 hours to register with Australia Post.

Delivery within Australia via Regular Post to metropolitan areas will usually arrive within 2-5 days of dispatch to metropolitan areas. For regional areas, delivery is between 5 to 10 days.

Delivery within Australia via Express Post to metropolitan areas will usually arrive within 48 hours of dispatch to metropolitan areas. For regional areas, delivery is between 2 to 5 days.

For Worldwide International shipping, we use Australia Post.

Deliveries can be expected within 3-7 days from the date of shipment.

Once your parcel has been dispatched a unique tracking number will be sent to your nominated email address.

You will be able to track your parcel by clicking on the link sent to your email once the order has been dispatched.

Local government taxes and duties incurred as a result of the shipment are payable by the receiver.

STANDARD SHIPPING CHARGES

Domestic Shipping (Australia Wide)

• Free Express Shipping on orders over AUD$350.00.
• Orders below AUD$350.00 regular shipping is AUD$10 per order.

International Shipping

• Flat rate of AUD$30.00 per order for standard international.
• Flat rate of $75 for DHL express 3-7 days delivery.
  
  

SHIPPING AND PROCESSING TIMES

Australian Orders placed Monday - Friday are usually processed and shipped within 1-2 business days.

International orders are sent Monday - Friday usually within 1-2 business days. Please allow 1-2 additional days for delivery to locations outside of metropolitan areas.

Orders placed over the weekend are processed during the following business week.

While we always aim to send out orders within the above time frames, this is not always possible. Romance Was Born will not be liable for any loss or damage suffered by you through any delay in delivery. Please be aware that processing times may be extended during busy periods such as during sales and the Christmas period.

Orders are subject to availability and will contact you directly if there are any issues via the nominated email address on your order.

RETURNS AND EXCHANGES

RETURNS POLICY

Romance Was Born loves you, and will provide you with a refund or exchange for full priced items for a change of mind only where:
    •    the goods are in saleable condition, with all tags still intact;
    •    the goods have not been worn, damaged or washed;
    •    the goods are returned within 10 working days of delivery date; and
    •    the original invoice as proof of purchase is provided.

Alternatively we will provide you with a refund at our discretion for items that:

• are faulty (unless caused by you);
• have been wrongly described
• are different to the goods that you ordered;

All returns must be returned to Romance Was Born within 10 days of delivery to be eligible for a refund. 

Returns after this period will not be accepted.

If a refund is approved, the refund will be applied to the original method of payment / card of purchase. 

We do not refund original shipping charges for change of mind refunds. 

Please note sale items are final sale and cannot be returned for a refund or exchange unless deemed faulty. We may, at our discretion, offer an exchange for sale items for an alternative size if available. In the case that no other size is available, we may offer you a refund at our discretion. 

EXCHANGE POLICY

Items can only be exchanged for a different size or colour in the same style. All exchanges are subject to availability. Please note sale items are final sale and cannot be returned for a refund or exchange (unless to exchange to an available size in the same item, if available).
Faulty Sale items returned for exchange, will only be accepted if;
    •    the goods have not been worn, damaged or washed;
    •    the goods are returned within 10 working days of delivery date; and
    •    the original invoice as proof of purchase is provided.

RETURN SHIPPING

Return shipping must be prepaid and traceable method to ensure safe and documented delivery.

Romance Was Born takes no responsibility for missing incoming deliveries.

Return shipping charges are not refundable and to be paid by the customer.

Romance Was Born will reimburse any reasonable document shipping charges for return of goods that have been deemed faulty.

Please email customercare@romancewasborn.com for approval prior to making any returns.